Frequently Asked Questions

Our Products

What kind of products do you sell online?

We offer a range of high-quality garments, including ethnic wear, tops, dresses, and more

How do I know my size? Do you have a size chart?

Yes we do provide a size chart/guide

Do we do customization?

Yes we do provide customization subject to availability of fabric 

Can I save a product I like? 

Yes you can 

How do I search for a specific product?

By using key words and filters for your search 

Order

Is there a limit to the quantity that I can order?

No limit 

Can I cancel or change my order?

If within 24 hour then yes you can 

What should I do if I receive an incomplete order?

Contact customer care 

Registration and Subscription

Do I need to register to shop on your website?

No, but it is preferred you should as you will get newsletters and promo codes

How do I register?

Sign up or login through our website 

Shipping and Delivery

How long does it take to deliver an order?

4 to 7 days, international will be more

Do you deliver outside India?

Yes we do

Are there any shipping charges applicable?

Yes 

Can a single order be shipped to multiple addresses?

Yes can be possible 

What if I am not available on the day of my product delivery?

A re-attempt will happen but extra charges are applicable

Can I change the shipping address after I have placed the order?

Within 24hrs 

How can I track my order?

Once your order is shipped, you will receive an email notification that contains a tracking number and the name of the delivery company. You can track your order by looking up your tracking number on the delivery company's website 

Payment

What mode of payment do you accept?

All except COD

Do you provide COD option?

No

Is COD option available outside India?

No

Do you offer coupon codes/vouchers?

Yes we do

Cancellation/Return/Refund

Do you provide return/exchange policy?

No returns only exchange within 10 days from the date of receiving 

Do you provide full refund policy?

No

In case of an exchange, will my order be picked up or do I need to ship it to you?

Picked up from you no additional cost 

Others

Do you provide gift wrapping? If yes, will there be an additional charge?

Yes we do, no additional charges 

How do I contact customer service?

Through email or whatsapp